General Questions 

Q: I ordered a 2018 Membership online, on the phone or in the app, when will I receive it?

A: Thank you! We will ship it on 9/29/17.

Q: I ordered a 2018 Membership in the app, can I use it right away? What do I do with the book/card when I receive it?

A: Yes! You can start using the app immediately to redeem offers. You have 30 days to activate your card once you receive it (otherwise offers will turn off in the app). You can choose to redeem offers with either the app or the card.

App Membership Basics

Q: Can I just buy an App Membership? Skip the Book & Card and pay less?

A: The Axxess Membership includes the Book, Card and App. The App itself is free (you just need to Activate your Card to use it). There is no alternative pricing for the Axxess Membership. 

Q: What version of Android & iOS do the Apps work on?

A: Android Phone OS is 4.4 KitKat and above (probably any Android Phone no more than 5 years old). Apple is v9 and above (roughly since 09/2015). Both need at least 30MB of free memory available & camera access. Please enable location services to see “Nearby” Merchants.

Q: If I have the App and have Activated my Card in the App, do I need to keep the Card?

You can use the App to redeem offers, track your savings and shop for movie passes, theme park tickets and gift certificates. There’s no need to keep the Card, however the Card and App are synced to your account, you can choose to use either or both. Offers redeemed on the Card will also be redeemed in the App.

Q: Does the App work on my iPad or Tablet?

A: The Axxess Card App is not optimized for iPad or tablets.

Account/Activation

Q: How do I Activate my Card?

A: You can activate your 2018 Axxess Card anytime online or in the Axxess App. Or you can give us a call during business hours and we’re happy to do it for you. 805-884-0307 NOTE: 2017 Axxess Cards must be activated over the phone.

Q: I’m having trouble Activating my 2017 Axxess Card.

A: To Activate a 2017 Axxess Card, please call us! 805-884-0307. We’ve transitioned to a new website and need to enter your number manually. All 2018 Cards can be Activated Online or in the Axxess Card App.

Q: Why do I have to create an account?

A: Our Membership and access to Member benefits and offers starts with an individual having an account.

Q: My Card or App is no longer working and says “You don’t have an active membership”

A: If you’ve purchased a 2018 Axxess Membership, you need to Activate your Axxess Card to continue to receive offers. Please scan the Card into your App, go online or give us a call at 805-884-0307 to Activate.

Q: I have a Card and I’ve downloaded the App, but every time I touch an offer it says “You don’t have an active membership”

A: If you’ve purchased a 2018 Axxess Membership, you need to Activate your Axxess Card to redeem offers in the App. Please scan the Card into your App, go online or give us a call at 805-884-0307 to Activate.

Q: How do I Activate my Card in the App?

A: If you haven’t already done so, login or create an account. Then go to My Account and select My Memberships. Simply scan the QR code on the back of your Axxess Card to Activate it.

Q: What happens if I don’t activate in 30 days? My App is showing a number of days to Activate OR Merchants I visit keep telling me to do so.

A: To continue to use your Axxess Membership, you need an Activated Axxess Card. There is a 30-day grace period to use the App or an unactivated Card. After 30 days from a membership being purchased in the App or from a Cards' 1st scan, your account will be disabled until you Activate your Card. You can do so in the App, online or by calling us.

Q: Can I have multiple cards on my account or in my app?

A: Yes. Just scan the Cards into your App to Activate or login to your account online.

Shop in App Basics

Quantity: To change the quantity of items you’d like to purchase, first select the item from the shop list, then click “View Cart” and tap “QTY” to change it. (Default is “1”).

To Remove an Item from your order, go to “View Cart” and tap the red “X” on the item you’d like to delete.

Shipping: Specify if you’d like to “Pick Up from Axxess Office” OR Select/Add an Address to have your items mailed to you.

Shipping Method: Tap the “Select Shipping Method” button to add the shipping cost to your order. TAP TWICE TO CONFIRM. Agree to the shipping terms. Add your payment method and tap “Order” – Your shipment will be on its way shortly! 

Offers

Q: I have Activated multiple cards to my account, how do I know if I have a specific one time offer available to me?

A:If you have more than one Axxess Card activated to your account, you will continue to receive one-time offers until they've all been redeemed. If you're using the App, a QR code will continue to generate until all one-time offers (for each activated Card) have been redeemed. You can always check your account online to see which offers you've used.

Q: My Card/App would not scan for a continual offer that I tried to use twice within a few minutes, why? What if I have multiple memberships?

A: Continual offers can only be used once every 30 minutes. If you have multiple cards on your account you can use one continual offer per Card within 30 minutes

Q: In the App, how can I tell if I’ve used an Offer?

A: One-Time offers will appear “greyed-out” on the offers screen. When you tap that specific offer, the QR code will not show and instead you’ll see a “redeemed on date” – showing you when you had previously used the offer.

Q: A Merchant scanned the wrong offer – an offer for a different business.

A: That’s actually not possible! Please call us if you have any questions: 805-884-0307

Q: I used a One-Time offer at a place that has multiple locations but now all of them are “greyed out” and say “redeemed on”? What’s up with that?

A: In some cases, when a business has multiple locations, one-time offers are valid only ONCE at the location of your choice (as opposed to being valid once at EACH location). So if an offer is valid only one time (regardless of a business having multiple locations) – all of those one-time offers will grey-out and be marked as “redeemed”.

HAVE A QUESTION NOT LISTED HERE? PLEASE CALL US! WE ARE HAPPY TO HELP! 805-884-0307 OR SERVICE@SBAXXESS.COM.

Check out our video on how to use the Axxess App to create an account and activate a card.